Manual & phone delivery orders
LiveNo external account needed. A manual delivery order opens a linked sale the moment it’s entered, so inventory and reports see it exactly like a walk-in sale as soon as it’s keyed in.
Product · Delivery
Delivery orders land on the same ticket as walk-ins.
No separate delivery system to reconcile at close. Whether an order is keyed in from the phone or arrives from a marketplace, it opens a real Sale, deducts inventory, and tenders through the same path a counter sale does.
DoorDash / Uber Eats / Instacart / Grubhub
SandboxConnecting one of these marketplaces in Admin sets the store up in sandbox — the full order → accept → complete pipeline already works. Automatic order flow goes live the moment each marketplace issues Counterly production API credentials; we don’t claim a live connection before that.
Accept → prep → complete lifecycle
LiveWhether an order arrives manually or from a connected marketplace, it opens a Sale, deducts inventory, and tenders through the same code path as a walk-in ticket — so reports never split delivery and in-store into two different truths.
Honest about what “connected” means
DoorDash, Uber Eats, Instacart, and Grubhub each require partner-issued production API credentials before orders can flow automatically. Connecting a channel in Admin wires the entire pipeline in sandbox today — the moment each marketplace certifies Counterly, the same store flips to live with no code changes. Manual and phone orders need no external account and work end-to-end right now.